You can easily cancel your order until it is shipped. If your order has been paid and you need to make a change or cancel an order, please make sure to contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you can request a refund for faulty products.
If you did not receive the product within the guaranteed time (45 days, not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Casa Cultures (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of casacultures.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the contact page.
Once you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please verify that the correct product is ordered by checking your cart during checkout and your confirmation email. If we have sent you the wrong order or a different variant from what you ordered, we will exchange it. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. Thanks for shopping in the Casa Cultures Store!